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1. General information The following general terms and conditions shall apply to all contracts, deliveries and other services. We herewith expressly contradict deviant regulations from the contracting partner. Any additional agreements shall be subject to a written confirmation of our part. The online shop "Pozellanvitrine.de" is a part of the company "Kostbarkeiten aus Porzellan - Tobias Sütterlin".
At any time, "Kostbarkeiten aus Porzellan - Tobias Sütterlin" shall be entitled to change or amend these general terms and conditions including any possible enclosures by observing a reasonable term of notice. Previously received orders shall be processed according to the former general terms and conditions which shall still apply here.
2. Offers Our offers are non-binding. Minor deviations to our pictures or descriptions may occur.
3. Delivery and payment The terms of delivery and payment are specified in the order form. There is no minimum order value. All our prices are quoted including legal value added tax at the amount indicated in each case. We reserve the right to make a partial delivery provided that this seems to be advantageous for a speedy execution of the order. Special modes of dispatch desired by our customers will be charged by the amount of the usual local surcharge.
4. Conclusion of contract and delivery The contract shall not become effective unless we execute your order or confirm it in writing. The mail that will be automatically sent to your e-mail address upon completion of the order process is no acceptance of order. Goods in stock will be dispatched within three days after receipt of payment. If the goods are not in stock at the time of your order, we will seek to deliver them as soon as possible. In case of non-compliance with the term of delivery, the buyer shall have the right to place a reasonable respite with rejection threat. The buyer is entitled to withdraw from the contract if the deadline regarding the deliveries or services subject to the contract expires unsuccessfully. In case that the impossibility of delivery is due to incapacity of the manufacturer or our supplier, both we and the buyer shall have the right to withdraw from the contract. Claims for indemnity because of delay, impossibility or non-performance, also those that have arisen up to the withdrawal from the contract, shall be excluded.
5. Right of return Of course, the right of withdrawal according to §§ 355, 356 of the German Civil Code applies. We guarantee the right to return unused and unchanged goods within 14 days. Returning the goods on time will ensure the cancellation deadline (invoice date). We will not accept the re-consignment unless it is sufficiently franked. Herewith, the sales contract will be cancelled and we will repay the purchase price immediately provided that it was already paid.
6. Transfer of risk The risk shall pass to the buyer at the moment I dispatch the goods.
7. Warranty I guarantee that the sold items have the stipulated characteristics at the time of purchase. Having received the goods, the customer shall be obliged to inspect the article(s) regarding defects and condition immediately. Obvious defects have to be reported to me in written form within 7 days after receipt of the goods. This shall also apply to hidden faults. Else, guarantee for these defects is void. According to § 438 section 1 no. 3 of the German Civil Code, the guarantee period is 2 years from delivery. In case of claims, the purchase date has to be proved by submitting the invoice. Sufficiently franked, the complained item has to be returned along with a copy of the invoice. Normal wear and tear shall not be covered by guarantee. If the customer modifies the delivered goods, guarantee shall be void. During the guarantee period I shall have the right to remedy defects without charge. A partial or complete exchange of the article shall be allowed. If defects are not remedied within a reasonable term, the buyer may exercise his right of conversion or reduction. § 476a of the German Civil Code shall apply.
8. Retention of title The goods shall remain my property until they are fully paid.
9. Privacy statement pursuant to § 4 section 1 of the German Teleservices Data Protection Act (TDDSG) The protection of your privacy while using our website is important to us. Therefore, we would ask you to take cognizance of the following information:
Anonymous data collection In principle, you may visit Tobias Sütterlins websites without notifying us who you are. I only learn the name of your internet service provider, the website from which you visit me and which of my websites you access. This information will only be evaluated for statistical purposes. In this connexion, you as an individual user will remain anonymous.
Collection and processing of personal data Personal data will only be collected if you communicate it to me deliberately, e.g. for the purpose of executing a contract or shop registration. In order to counteract abuse by third parties, these data are transmitted in encrypted form.
Export to and processing of the data in countries outside the European Economic Area: There will be no export of the data to countries outside the European Economic Area.
Use and transfer of personal data Without your approval, personal data collected in connection with Tobias Sütterlins website will only be used to execute the contract and to process your requests. Furthermore, your data will not be used for advertising or market research purposes and for the need-based customisation of Tobias Sütterlins electronic services unless you consented to this before. In addition, we will only use your data for individual, custom-built advertising if you approve this. There will be no transfer to other third parties apart from that. Of course, you may revoke your respective approval at any time with effect for the future.
External links For your optimum information, you will find links referring to sites of third parties on our website. As far as this is not obviously visible, we point out that it is an external link. Tobias Sütterlin has no influence on both content and design of the sites of these other suppliers. Hence, the guarantees of this data protection statement shall not apply there.
Further information and contacts If you have any further questions concerning "data privacy with Tobias Sütterlin", please address Tobias Sütterlin trustfully. You may inquire which of your data we have stored. Furthermore, you may send information and deletion or correction requests concerning your data via e-mail or letter to my address published in the legal notice at any time. Of course, we will also be pleased to receive your suggestions.
10. Place of venue For both parties, place of fulfilment and legal venue shall be the registered office of "Kostbarkeiten aus Porzellan - Tobias Sütterlin". Solely the law of the Federal Republic of Germany shall apply. |
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